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Customer Service Representative

Trillium is looking for a motivated and customer-focused Customer Service Agent to join our team!

Are you looking for a challenging opportunity where you can use your communication, computer, and problem-solving skills? This may be the right fit for you!

Pay: $20.00/hour
Hours: 8:00 AM – 6:00 PM
Lunch: 30-minute lunch

What You’ll Do
As a Customer Service Agent, you will:
-Take customer calls and provide accurate, helpful answers to questions.
-Assist customers with quotes and orders by phone, email, and online chat.
-Handle difficult customer situations professionally and help de-escalate concerns.
-Provide patient assistance and product support to customers.
-Follow up with customers regarding quotes and orders by phone or email.
-Review and verify information on existing customer accounts.
-Guide customers through troubleshooting, website navigation, and product questions.
-Review customer accounts and provide updates regarding billing, shipping, warranties, and other account information.

If you are dependable, professional, enjoy helping people, and are ready for a challenging new opportunity, we would love to hear from you!

Interested? Contact Trillium today to learn more and apply!

What We’re Looking For
The ideal candidate will have:
-Strong Computer Skills
-Comfortable typing and working with computers.
-Experience using Outlook and Excel.

Strong Organization & Time Management
-Ability to manage time effectively.
-Able to prioritize tasks and meet goals.

Problem-Solving Skills
-Ability to identify customer concerns and find solutions.
-Comfortable learning and using available tools to provide product support and resolve issues.
-Ability to work with a variety of products and customer needs.

Strong Communication Skills
-Communicate clearly and professionally, both verbally and through email.
-Ability to listen, understand customer needs, and provide helpful solutions.
 

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.